Production Support Analyst

We are looking for a Production Support Analyst to monitor applications, investigate incidents and provide L1/L2 application support. Responsibilities & Requirements: • Monitor production applications and investigate incidents. • Provide L1/L2 application and production support. • Perform SQL-based troubleshooting and database analysis. • Analyze application and server logs. • Handle incident, problem and change management activities. • Perform troubleshooting and root cause analysis. • Work with ServiceNow, JIRA or similar ticketing tools. • Support REST APIs, web services and file-based integrations. • Participate in release validation and production deployments. • Coordinate with Development, QA, Database and Infrastructure teams. • ITIL knowledge is preferred. • Healthcare application/domain experience is an advantage.